FREQUENTLY ASKED QUESTIONS (FAQ)

📦 When do you ship orders?

If you place your order by 11:00 PM, we will ship it the next day.
We prepare every package with great care, paying close attention to detail to ensure your KOVA experience starts from the very first unboxing.

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🔁 What if I don’t like what I ordered or it doesn’t fit? Can I get a refund?

Absolutely!
You have 30 days to return your item — no questions asked.
Just email our 24/7 support team at:
📩 Support@kova-melbourne.com

We’ll take care of everything.

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🔒 Are my payments secure?

Yes, your data is safe with us.
We handle it confidentially, never share it with third parties, and use it only for necessary purposes before deleting it.
All payments go through secure, encrypted gateways to guarantee both safety and speed.

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📏 How do I find my size?

You can check our size chart directly on each product page.
If you're unsure between two sizes, we recommend choosing the larger one for comfort.

Still not sure?
No problem — email Flavia from our customer service team and she’ll help you find the perfect fit:
📩 Support@kova-melbourne.com